Stats FAQ.
From building surveys to collecting responses, analyzing results, and billing — most answers are here. Can't find it? Use the support bubble in the corner.
Building surveys
How do I create my first survey?
From the dashboard, hit "Create blank survey" or pick a template. Mix and match 12 question types — short text, multiple choice, rating, matrix, and more.
Can AI generate surveys for me?
Yes. Type a single sentence like "choose a dinner spot for our club night" and AI builds questions, options, and logic. Edit freely after.
Can I add conditional logic and skip rules?
Available on Pro/Team. Build branching flows visually — jump to different sections or show specific questions based on answers.
Are there validated templates?
30+ business templates included free — NPS, CSAT, employee engagement, event feedback, and more. Duplicate with one click and edit.
Are country-specific questions (business number, etc.) supported?
Set the respondent country and business-number verification, phone format, region, and industry classification automatically adapt to that country's policy.
Collecting responses
How do respondents access the survey?
Share via URL, QR code, or embed code — works in mobile, SMS, email, or web pages. Respondents don't need to sign up.
How does the 23-language auto-translation work?
Write the original once and AI translates it into all 23 supported languages. Respondents see their own language; results aggregate across all.
Can I send invites via email?
Yes. Upload your recipient list and the built-in mail composer prefills a survey invite. Pair with STA's mail tab if you want a tracked send.
Are there response limits?
Free: 30/survey, Lite (STA Pro): 500/survey, Pro/Team: unlimited. You can also set a custom "close at N responses" cap in settings.
Analyzing results
How do I view the results dashboard?
Each question type (multiple choice, rating, matrix, NPS) gets the right chart automatically, and AI summarizes the key insights in one paragraph.
Can I download the results?
Export as CSV, Excel (xlsx), or JSON. Raw responses through aggregated charts — all in one export.
Can I archive results as notes?
Yes. "Send to notes" saves the result chart as a card you can drop into STA's memo tab.
How is AI insight enabled?
Once you have 10+ responses, an AI insight card appears at the top of the dashboard automatically. Lite (STA Pro) and above unlock deeper segment / time comparisons.
Business & B2B features
How does business-number verification work?
Connects to Korea NTS OpenAPI to verify respondents' business registration in real time and check active/inactive status. Duplicates are blocked via hashing.
Can respondents pick industry classifications?
Yes — the KSIC standard industry tree is built in. Respondents pick their exact sector and results aggregate by industry automatically.
How does regional analysis work?
Collect responses by province / metropolitan area, see map visualization + tabular distribution. District-level on Pro plan.
Integrations & webhooks
Can I send responses to external systems (Slack, Zapier)?
In Settings → Integrations → Webhook URL, register any URL and each response posts as JSON. Slack URLs are auto-formatted as rich messages.
Can responses go into Google Sheets automatically?
Register a Sheets ID and share the sheet with your service account email as "Editor" — every response becomes a new row.
Can I fetch responses via API?
Pro+ provides a REST API with OAuth tokens. /api/v1/responses supports pagination and filters.
Billing & plans
How far can I go on the free plan?
3 surveys, 100 responses per survey, 30 AI uses per month — no credit card needed. Free forever.
How do I pay for a paid plan?
Korea: TossPayments (cards, bank transfer). International: Stripe (cards, Apple Pay, Google Pay). Auto-renews monthly; downgrade anytime.
What is the refund policy?
Refundable within 7 days if usage is minimal. Service outages on our side are refunded prorated.
Is the Team plan per-seat?
Yes — ₩9,900/seat/month or ₩79,000/seat/year (3-seat minimum). Adding seats is prorated immediately; removing seats takes effect from the next billing cycle. For full 4-app bundling, STA Team (₩14,900/seat·mo) includes full Stats Pro for every seat.
Still need help?
Reach the STA shared support channel — we reply within 1–3 business days.
Contact support